Customer Feedback & Support for BookingBug

We’re here to help! Our helpdesk includes a number of articles to get you started and our feedback forum is a great place to post your ideas and vote up others. We love your feedback and look forward to hearing from you. If you need personal assistance or have any questions, don’t hesitate to contact us.

Knowledge Base

  1. Getting Started 

    1. A guide to Calendar for hour/day/week businesses
    2. A guide to Calendar for events, classes or courses
    3. What different types of Bookings can I make?
    4. How do I set up a basic service-based system?
    5. How do I set up a basic courses, classes & events system?
  2. Your Admin Calendar 

    1. How do I make a booking on behalf of the customer?
    2. How do I move a booking?
    3. How do I cancel a booking?
    4. How do I set my availability?
    5. How can I colour code the services on my calendar dashboard?
  3. Your Booking Widgets 

    1. Do I need a website for BookingBug?
    2. How do I add/embed BookingBug in my website?
    3. How can I add specific widgets to my website?
    4. Do I get my own public BookingBug website?
    5. How do I get a Book Now button for my website?
  4. Email, SMS & Social Notifications 

    1. How do I edit the address where emails are sent from?
    2. Can customers share their bookings on social networks?
    3. How do I customise my emails?
    4. Extended Custom Email Tags
    5. Adding a Book Now button to your email
  5. Online Payments 

    1. What payment providers can be used for online payments?
    2. What payment types can I take - deposits, full amounts?
    3. How do I set up deposits?
    4. Does BookingBug charge extra for online payments?
    5. Is BookingBug PCI compliant?
  6. Mobile Payments 

    1. How do I take payments with PayPal Here?
    2. How do I take payments with iZettle?
  7. Classes, Courses & Events 

    1. How do I create a regular event?
    2. How do I create a course?
    3. How do I create an event?
    4. How do I enable booking onto a course after they start?
    5. How do I move attendees between courses or events?
  8. Promotions 

    1. Coupons
    2. Daily Deals
    3. Bulk Purchases (Prepaid Bookings)
    4. Discounts for multiple number of bookings
    5. Packages
  9. Insights & Reporting 

    1. Insights & Business Analysis
    2. How do I export customer data?
    3. How do I export booking data?
    4. Scheduled email reports
  10. Account, Billing & Admins 

    1. How can I get a monthly receipt for my subscription?
    2. How do I add additional users and admins?
    3. Can I join BookingBug without giving you a debit/credit card number?
    4. How do I cancel my account?
    5. How do I change my password?
  11. Other Features & Settings 

    1. Can clients book multiple items with a shopping cart?
    2. Can I have individual schedules for my Services?
    3. Can I choose to price by service, resource or person?
    4. Can I set all my Resources to have the same schedule?
    5. How do I attach a PDF ticket to email confirmations?
  12. Integrations 

    1. How can I export my customers to MailChimp?
    2. How do I integrate with Zoho Reports?
    3. How do I integrate with Kashflow?
    4. How do I integrate with Sage One?
    5. How do I integrate with Xero?
  13. Facebook 

    1. How do I get BookingBug on my Facebook Page?
    2. How do I change the "Bookings" image and name?
  14. Affiliates and partners 

    1. Creating Ads for BookingBug
    2. Viewing & managing your affiliated companies
  15. Feedback 

    1. Where do I report a feature request or suggestion?
    2. How does the voting system work on the feedback forum?
    3. Does BookingBug offer phone support?
  16. Glossary 

    1. What is the difference between Customer Questions and Booking Questions?
    2. The difference between Coupon and Deal Codes
    3. The difference between Public and Private iCal feeds
    4. What are Multiple Identical Resources?
    5. What are Split Resources?
  17. Video Tutorials 

    1. Set-up Video Tutorial: Service-based
    2. Set-up Video Tutorial: Courses, Classes & Events
    3. Video Tutorial: Account & Settings
    4. Video Tutorial: How to set your availability
    5. Multiple Spaces (VIDEO)
  18. All articles 

    1. What payment providers can be used for online payments?
    2. How do I edit the address where emails are sent from?
    3. Where do I report a feature request or suggestion?
    4. What is the difference between Customer Questions and Booking Questions?
    5. Do I need a website for BookingBug?
    206 articles 

Feedback and Knowledge Base