How Do Wait Lists Work

If you run classes or events, you might want to enable waiting lists. This will allow your customers to join a waiting list if the class or event is fully booked. Once they join the waiting list, they will receive an email confirmation. Should a place become available due to a cancellation, the first five customers on the waiting list will receive an email notifying them that a space is available with a link for them to click to accept their place (if payment is required they will be prompted at this point). If the space has already been taken, they will be told once they click the link. However, should another place become available they will be notified again. Note that Events or Courses feature needs to be turned on in the settings. 

To enable Events or Courses; From the dashboard, click the Cog/Settings icon.

Click Dept Settings

Click Business.

Check off Event -one off or Regular/Repeating, Classes and Courses, or both.

Click Save.

To enable Wait Lists; From the Dashboard, click the Cog/Settings icon. 

Click Dept Settings

Click Events.

Click Change under Waiting Lists field.

Select Wait Lists and click Save

To set the amount of Wait List spots for an event; From the Dashboard, click Configure.

Click either Courses, Single Events, or Regular Events (This tutorial selects Regular Events.)

Mouse over the Actions icon for the desired Event and click Edit.

Scroll to the Pricing and Tickets field and enter in the desired Wait List amount into the Maximum Wait List field.

Click Save.

In the widget, when an event is fully booked, they can click on Wait list to sign up. Under Calendar, you will be able to see the number of spaces and spaces taken and the number of people currently on the waiting list. They will also be displayed accordingly on your attendee lists from where you can update their status to booked if required.

Please note courses and events with Complex Pricing do not currently support waiting list options.

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