There are many options available to you to customise your emails from JRNI. Below is a list of tags that can be used.
Company Details
| Tag | Description |
| %company% | Your company name |
| %company_website% | Your company website URL |
| %company_facebook% | Your company Facebook page URL |
| %company_twitter% | Your company Twitter name |
| %company_description% | Your company description |
| %email% | Company email address for clients to reply to |
| %phone% | Company phone number for clients to call on |
| %public_site% | JRNI public booking page for the company |
Booking/Purchase Details
| Tag | Description |
| %booking_html% | A HTML table of the details of a booking |
| %booking% | A non-HTML list of of the details of a booking |
| %purchase_html% | A HTML table of the details of a purchase |
| %purchase% | A non-HTML list of the details of a purchase |
| %old_time% | The previous time of a booking that has been moved |
| %cancel_link% | HTML link for customer to cancel the booking |
| %cancel_url% | URL for customer to cancel the booking |
| %booking_link% | HTML link for customer to view/amend the booking |
| %booking_url% | URL for customer to view/amend the booking |
| %webcal_url% | Webcal link for customer to import booking into their personal calendar |
| %ical_url% | HTTP link for customer to import booking into their personal calendar |
| %notes% | Any "public" notes attached to a booking |
| %date[%A %e %B %Y]% | Date of booking (In the format Tuesday 2 February 2016) |
| %time[%H:%M]% | Start time of booking (In the format 24 Hours) |
| %time[%I:%M%p]% | Start time of booking (In the format AM or PM) |
|
%ref% |
Will reveal the booking id |
| %end_time[%I:%M%p]% | End time of the booking in AM/PM time format |
| %end_time[%H:%M]% | End time of the booking in 24 hour format |
| %item[1]_ref% |
Will return the specific id of the item that is being booked / cancelled (if item is = 1 then first item will be returned from the purchase total. If item number is =2 then second item will be returned from the purchase total) |
Price/Transaction Details
| Tag | Description |
| %total_price% | The total price of the transaction |
| %total_paid% | The amount paid for the transaction |
| %total_deposit% | The total deposit amount for the transaction |
| %price_without_vat% | The total price of the transaction without tax (same as %total_price%) |
| %price_with_vat% | The total price of the transaction including tax |
| %vat_breakdown% | The tax breakdown for the transaction |
| %transaction_ids% | List of transaction IDs for payments made against the booking/purchase |
Booking Questions Details
| Tag | Description |
| %questions_list_html% | A HTML table of the questions and answers the customer completed |
| %questions_list% | A non-HTML list of the questions and answers the customer completed |
| %questions_list_answer% | A non-HTML list of the questions and answers the customer completed (same as above) |
| %important_questions_list_html% | A HTML table of the "important" questions and answers the customer completed |
| %important_questions_list% | A non-HTML list of the "important" questions and answers the customer completed |
| %q[question name exactly as typed]% | A string of the answer |
| %company_extra_[question name exactly as typed]% | Answer to a company business question |
Coupons/Vouchers Details
| Tag | Description |
| %coupons_html% | A HTML list of the coupons used |
| %coupons% | A non-HTML list of the coupons used |
| %voucher_list_html% | A HTML list of voucher / gift certificate codes redeemed in the purchase |
| %voucher_list% | A non-HTML list of voucher / gift certificate codes redeemed in the purchase |
Customer/Member Details
| Tag | Description |
| %member_html% | A HTML table of the booker's details |
| %member_name% | The booker's full name |
| %member_email% | The booker's email |
| %member_first_name% | The booker's first name |
| %member_last_name% | The booker's surname |
| %member_phone% | The booker's phone |
| %member_address% | The booker's address |
| %member_address1% | First line of the booker's address |
| %member_address1% | Second line of the booker's address |
| %member_address3% | Third line of the booker's address |
| %member_address4% | Fourth line of the booker's address |
| %member_address12% | First and second line of the booker's address, on one line |
| %member_address34% | Third and fourth line of the booker's address, on one line |
| %member_address_multiline% | The booker's address in multi-line format |
| %member_address_map% | Google Maps URL for the booker's address |
| %member_postcode% | Postcode of the booker's address |
| %member_country% | Country of the booker's address |
| %member_level% | The booker's membership type |
Address Details
| Tag | Description |
| %address_name% | The name of the booking address |
| %address1% | First line of the booking address |
| %address2% | Second line of the booking address |
| %address3% | Third line of the booking address |
| %address4% | Fourth line of the booking address |
| %address12% | First and second line of the booking address, on one line |
| %address34% | Third and fourth line of the booking address, on one line |
| %address_multiline% | The booking address in multi-line format |
| %address_map% | Google Maps URL for the booking address (pro-tip: use as <a href='%address_map%'>Show a map</a> for best results) |
| %address% | The booking address in a single line |
| %postcode% | Postcode of the booking address |
| %country% | Country of the booking address |
| %pretty_phone% | Formatted phone number associated with the booking address |
| %phone% | Unformatted phone number associated with the booking address |
Service Details
| Tag | Description |
| %service% | Service name |
| %service_name% | Service name (same as above) |
| %service_description% | Description of the service |
| %category% | Service category name |
| %category_name% | Service category name (same as above) |
| %category_description% | Description of the service category |
Session/Event Details
| Tag | Description |
| %session_name% | Name of the event/class/course |
| %session_description% | (Short) description of the event/class/course |
| %session_long_description% | Long description of the event/class/course |
| %service% | Event group name |
| %service_name% | Event group name (same as above) |
| %service_description% | Description of the event group |
| %category% | Event category name |
| %category_name% | Event category name (same as above) |
| %category_description% | Description of the event category |
Person/Staff Details
| Tag | Description |
| %person% | Name of the person/staff the booking is made with |
| %person_name% | Name of the person/staff the booking is made with (same as above) |
| %person_description% | Description of the person/staff the booking is made with |
| %person_email% | Email address of the person/staff the booking is made with |
| %person_phone% | Phone number of the person/staff the booking is made with |
Resource Details
| Tag | Description |
| %resource% | Name of the resource the booking is made for |
| %resource_name% | Name of the resource the booking is made for (same as above) |
| %resource_description% | Description of the resource the booking is made for |
Custom Text
| Tag | Description |
| %custom_text% | The custom booking text set under Configure > Booking Settings > Booking Text |
| %resource_custom_text% | The custom text for the resource booked |
| %service_custom_text% | The custom text for the service booked |
| %person_custom_text% | The custom text for the person/staff booked |
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