To cancel an appointment booking for hourly, daily and weekly businesses:
- Sign in to JRNI.
- On Calendar, click on the booking you want to cancel.
- In the details pop up, hover over 'Actions'.
- Click 'Cancel booking'.
- Choose to just cancel the booking, or cancel and send an email as well.
To cancel a booking on an event, class or course:
- Sign in to JRNI.
- On Calendar, click on the attendance list (e.g. 5 of 10 taken) where the customer is currently booked on.
- Click 'Cancel' alongside the customer booking.
- Click 'Cancel booking'.
- Choose to send an email to the customer regarding the cancellation of their booking.
- Click 'Cancel booking'.
You can still view cancelled bookings by clicking on the 'Show Cancelled' button on the right-hand side beneath the attendees list.
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