The KnowledgeBase is your one-stop shop for creating, setting up, and maintaining your JRNI account. To access, first click the Support icon.
Click the JRNI KnowledgeBase icon to access.
Click the desired Category heading.
The Category heading will expand. Underneath the chosen subject, a list of articles will appear. Click the desired Article title to view.
Click and scroll to advance through the tutorial. Each step in the JRNI KnowledgeBase has a corresponding image and icon to help you along.
Follow the article step-text to complete the chosen action in JRNI.
Click the JRNI icon to close the KnowledgeBase and return to JRNI.
Use the Search field to search for relevant terms and articles in JRNI. Click the Search icon to perform a search.
Click the desired result to view.
Still stumped? Our JRNI Support Office is here to help! If you encounter any errors during configuration, or need help with something not covered in the KnowledgeBase, feel free to email the JRNI Support Office. We are currently operating in London, Boston, and Sydney, and our associates should be able to help you diagnose the source of any errors you encounter while using JRNI. Click the Support icon to access the KnowledgeBase.
Click the Email icon.
JRNI is a self-serve platform that does not have a traditional call centre - but there is a Support office phone line that can be contacted in the event of an account error or emergency. View the Contact Us section of the JRNI website to get in touch with Support!