Provide as much information as possible regarding the question, incident or request. Include relevant details such as when the incident began, the email addresses of any specific users impacted, booking id's, staff member details, etc. Please note that incomplete requests may cause delays in ticket investigation and/or resolution.
Please let us know the level importance for this ticket, within your organization. This field does not dictate the order in which tickets are addressed, but allows us to better align our response with your needs. (U4) Low: not very important or does not need to be addressed right away, (U3) Medium: somewhat important but does not need to be addressed on an escalated timeline, (U2) High: somewhat important but needs to be addressed quickly, (U1) Urgent: high importance that needs to be addressed immediately.
Please enter each action as a step to demonstrate how to replicate the issue you are seeing with the JRNI product. Include a video or screen shots in the attachment section.