Submit a request

Many questions can be answered by our online documentation. Please see https://jrnisupport.helpdocs.io.

Include a brief subject that indicates what help you are requesting from JRNI Support.

Indicate what type of assistance you need. Please be aware that some Service or Change Requests may require a Statement of Work (SOW) before work can be completed.

Please specify if there is a date that the task, service or change needs to be completed by. We request at least 10 business days notice. When possible, we will accommodate shorter lead times, but can not guarantee resources will be available. We will work with you to adjust expectations as needed.

Please let us know what area of the product that your ticket is referring to. If no area is suitable, select "Other" and provide details in the "Other Area" field.

Add details of the area that this ticket is referring to when "Other" is selected in the Product Area list.

Please select the JRNI environment that this support ticket relates to

The type of user experiencing the issue or that the ticket task/question is related to.

Provide as much information as possible regarding the question, incident or request. Include relevant details such as when the incident began, the email addresses of any specific users impacted, booking id's, staff member details, etc. Please note that incomplete requests may cause delays in ticket investigation and/or resolution.

If the incident occurred when working with JRNI in a browser, please copy the URL from the browser's address bar for the tab you have open in relation to JRNI Studio or Customer Booking Journey

Enter the Date the event was created in Outlook Also see our EWS online documentation at https://jrnisupport.helpdocs.io/article/fubvcrfi12-exchange-overview

Enter the time and time zone abbreviation the Outlook event was created, eg 14:00 PST or 9:00 GMT

Please let us know the level importance for this ticket, within your organization. This field does not dictate the order in which tickets are addressed, but allows us to better align our response with your needs. (U4) Low: not very important or does not need to be addressed right away, (U3) Medium: somewhat important but does not need to be addressed on an escalated timeline, (U2) High: somewhat important but needs to be addressed quickly, (U1) Urgent: high importance that needs to be addressed immediately.

The area of your business operations that are most impacted by this request.

Please enter each action as a step to demonstrate how to replicate the issue you are seeing with the JRNI product. Include a video or screen shots in the attachment section.

Please describe the expected result

Please describe the actual result

If you have your own Service Desk ticketing system, please add your reference here for tracking and reporting

Add file or drop files here